Many moving companies reportedly engage in deceptive practices. Some companies perpetrate fraudulent misrepresentation, even taking a person’s money as an advance on moving services and disappearing without providing any service.
Of course, the general goal of dishonest tactics is to extract more money from customers. However, all situations that might seem to be scams are not necessarily fraudulent. For example, delays in delivering a person’s belongings may be caused by genuinely unforeseen circumstances, such as weather conditions or unexpected road closures.
Delivery delays are reported to be common with long-distance moves. In addition, honest errors and miscommunication can occur. A moving company only estimates the weight of a person’s belongings and the time it will take to complete a move. The final weight and time may differ from estimates for legitimate reasons.
An interstate move is a move from one state to another and is regulated primarily by the Federal Motor Carrier Safety Administration (FMCSA). In an interstate move, a moving company must provide their customer with a written estimate of total charges or a guaranteed total price. If a person works through a broker and the broker gives them an estimate, the estimate must be in writing.
If the federal Carmack Amendment applies, and it does apply to interstate moves, it has the effect of limiting the liability of moving companies. Specifically, the damages that a moving company must pay if a customer’s belongings are damaged or destroyed is an amount equal to the value of the loss of the goods.
In order to ensure that the Carmack Amendment applies, the moving company must issue a receipt or bill of lading for the property that the carrier transports. The moving company is responsible for any damage to belongings that it has transported. The owner does not have to prove that the carrier has been negligent in any way.
The carrier may avoid liability by proving that one of the exceptions to Carmack liability applies if one of the following circumstances caused the damage:
- An act of God;
- The act of a public enemy;
- An act or default by the person shipping the items;
- The act of a public authority;
- The inherent nature of the goods shipped.
The statute of limitations for a Carmack Amendment claim is 9 months from the date of the loss. The parties to an interstate moving agreement are able to change the provisions of federal law that apply to a move. They can also change liability for entities in the chain of transport. The parties would want to be sure to put their agreement in writing.
A person might have experienced a significant loss from a clear fraud, e.g., the moving company collects a large deposit and disappears without providing any service. If that is the case, they would want to talk to a local North Carolina lawyer. Their lawyer might advise them to report their experience to law enforcement as they may have been the victim of a crime. Then, they could discuss the possibility of suing the moving company for damages.
What a person does if they experience a problem with a moving company would depend on the nature of the problem and the type of move, whether interstate or intrastate. The first step would be to notify the moving company about any problems. A person should submit a complaint in writing as soon as they learn about the problem.
If a person has experienced a significant loss from a clear fraud, e.g., the moving company collects a large deposit and disappears without providing any service, they would want to talk to a local North Carolina lawyer. Their lawyer might advise them to report their experience to law enforcement as they may have been the victim of a crime. Then, they could discuss the possibility of suing the moving company for damages.
A person may also file a complaint with the appropriate federal agency if their move was an interstate move. They would contact the Federal Motor Carrier Safety Administration (FMCSA, Office of Motor Carrier Analysis, 1200 New Jersey Avenue SE, Washington DC 20290, call 1-888-368-7238, or visit their website.
However, the FMCSA does not resolve claims. They might obtain a settlement offer from the moving company. If a person is not satisfied with the offer, they would want to file a lawsuit.
For complaints about issues connected to a move within the state of North Carolina, a person would contact the NC Utilities Commission Public Staff, Transportation Rates Division, 4326 Mail Service Center, Raleigh, NC 27699-4300, or contact the staff by telephone.
It may also be possible, on occasion, to join a class action lawsuit against a moving company. In one reported class action lawsuit, the customers alleged that a moving company ran a scheme in which it held their invaluable family heirlooms hostage after loading them onto their moving vans. The moving company then demanded that their customers pay cash ransoms amounting to a thousand dollars to get the return of their property.
The customers sought $5 million in damages, alleging that the moving company held their property ransom. When they paid the ransom, their belongings were returned in a damaged condition, and some items were never returned.
What type of lawsuit a person may file would depend on the unique facts of the person’s situation.
Who Regulates Moving Companies?
The U.S. Department of Transportation (DOT) and the Federal Motor Carrier Safety Administration (FMCSA) regulate moving companies that do interstate moves. The FMCSA licenses moving companies that move people from one state to another.
In addition to licensing moving companies, the FMCSA is in charge of formulating and enforcing safety regulations for interstate moving companies, as well as trucking companies, bus companies, and people who hold commercial driver’s licenses. The FMCSA requires all moving companies to have a USDOT number and to comply with federal safety regulations.
When moving out of state, a person can check the USDOT number of a moving company by going to the FMCSA website at the following web address:
- https://safer.fmcsa.dot.gov/CompanySnapshot.aspx?kbid=93121
It is true that the FMCSA and USDOT regulate interstate moving companies only, however a person may still check out the USDOT number of their intrastate mover to learn its status and get useful background information about the company.
An intrastate involves moving from one place to another within the borders of a state The North Carolina Utilities Commission (NCUC) regulates movers within North Carolina. Under North Carolina law, moving companies that move household goods within the state must obtain a certificate from the NCUC to operate.
The Commission maintains the list of certified movers. A person should be wary of moving companies that are not certified to do intrastate moves in North Carolina. A person wants to hire a legal, NCUC-certified moving company. The NCUC also sets the maximum amount of money that an intrastate moving company may charge.
The cost of moving intrastate across more than 35 miles or moving between states is based on mileage, weight, and the number of boxes the mover packs for the customer. If the moving company performs any special services, that would add to the cost. The cost of intrastate moves that are 35 miles or less is based on hourly rates rather than weight.
What Remedies Can I Get from a Lawsuit Against a Moving Company?
If the move is an interstate move, then the Carmack Amendment limits the action that a person can take against the interstate mover and the remedy that a person may recover.
In an interstate move, a customer is limited to recovering the value of the actual loss or damage to the property caused by the moving company. So, damages for non-economic losses would not be available in a Carmack claim involving an interstate move. A person also has to file their lawsuit in federal court.
If the move is an intrastate move, a person might sue a moving company for breach of contract, breach of warranty, negligence or fraudulent misrepresentation. In most cases, a person would want to recover money damages to compensate them for their economic losses. For example, they might seek compensation for lost belongings or expenses they incurred because of a delay in delivery.
If a person were to sue for negligence or fraudulent misrepresentation and the facts of their case justify it, they might also recover an award of money for non-economic damages, such as emotional distress, pain and suffering or even possibly punitive damages.
It is always important to remember that a person must have evidence to prove their losses, both economic and non-economic.
What About Moving Insurance?
Another option a person has is to buy moving insurance to cover any loss or damage of their belongings in the course of a move. Moving insurance can help reimburse a person for their economic losses if their move goes wrong. It may cover loss from damage or theft. As there are different ways to move, there are also different types of moving insurance tailored to the type of move a person makes.
If a person hires a moving company, the company is responsible for the belongings that it moves. In fact, if a person is making an interstate move, federal law requires the moving company to offer 2 kinds of moving company insurance policies or coverage. The type a person chooses determines the payout they would receive if any of their belongings are lost or damaged.
- Full Value Protection: With full value protection, the moving company is liable for the total replacement value of any of the customer’s lost or damaged belongings. If some of your possessions are damaged, destroyed, or lost in the move, the moving company has the choice to do any of the following:
- Repair the item;
- Replace the item;
- Offer a cash settlement with a value of the cost to repair the item;
- Offer a cash settlement with a value of the cost to replace the item.
The cost of full value protection coverage varies by moving company and the value of the deductible that a customer selects;
- Released Value Protection. This coverage is offered at no additional cost but provides only minimal protection. With released value protection, a person receives up to 60 cents per pound for an item. So if a person’s 5-pound computer is valued at $600, the person receives only $3 if their computer is lost or damaged;
- Separate liability coverage: Some moving companies offer separate liability coverage through a third-party insurance company or an insurance broker for an additional charge. While the company itself remains responsible for the released value protection, covering only 60 cents on the pound, the additional insurance policy covers the rest of the loss up to the policy limits.
Whatever option a person chooses, they want to get the details of their coverage in writing. They then want to read the policy and make sure they understand what is covered and what is not.
Some circumstances may limit a moving company’s liability and make buying moving insurance more attractive. These circumstances may include the following:
- Packing any perishable, dangerous, or hazardous materials without informing the moving company of the presence of the items;
- A person packing their own items to save money may make it impossible to recover if the items are damaged due to inadequate packing;
- Failing to inform the moving company in writing that some items have exceptional value;
- Damage caused by natural disasters, such as a tornado.
If a person is moving within the state of North Carolina, they would want to check with the North Carolina Utilities Commission to learn about state rules and regulations regarding moving insurance.
If a person plans to move themselves, perhaps by renting a truck, their renters or homeowners insurance policy might cover their belongings if they are lost or damaged. A person would want to check with their renter or homeowners insurance company before they make the move to confirm whether they have coverage, what it covers, and what the policy limits are. Some of the options are as follows:
- Relocation or Trip Transit Insurance: Keep in mind that if a person uses their own vehicle, they might be responsible for any damage or losses that exceed their auto policy limits. So, a person’s best option might be to obtain a moving insurance policy to ensure that a person’s belongings are fully protected. Some third-party moving insurance policies include coverage for the following:
- Natural disasters;
- Mechanical and electrical accidents;
- High-value items
- Damage to pairs or sets.
Of course different insurers offer different types of moving insurance coverage. For example, one company offers three moving insurance coverage levels, i.e., total loss, named perils and all risks. Another company offers full replacement coverage that is based on an inventory list of their belongings provided by the customer.
Some policies may not cover belongings kept in storage during a move or items with exceptional value, such as collectibles or jewelry. If a person wants to be sure that they have total coverage, they may wish to buy storage insurance or extra coverage;
- Rental Truck Moving Insurance Coverage: If a person rents a truck for their move, the rental company may provide insurance coverage for the person, their passengers, the truck, and the cargo, depending on the policy a person chooses. Again, a person wants to be sure they know what they are buying, what it covers, and what it does not. Some policies exclude damage attributable to poor packaging.
The cost of moving insurance depends on such factors as the value of a person’s possessions and the type of coverage a person chooses. If a person selects only basic coverage or released value protection from their mover, it is usually included free of any extra charge as part of a person’s moving contract.
If a person selects full value protection moving insurance, they may pay about 1% of the total estimate of the value of their belongings.
What Kind of Lawyer Do I Need to Sue a Moving Company?
If you have suffered losses because of the actions of a moving company, you want to talk to an experienced North Carolina business attorney. LegalMatch.com can quickly connect you to an attorney in North Carolina who can analyze the facts of your case and help you recover for your losses, either from the moving company that performed your move or the insurance coverage you had.
