While all of us stayed inside during the pandemic, it was beneficial to have a resource like LegalMatch to generate so many leads from clients searching online.
LegalMatch has been great. It has allowed me to expand my client base, giving me a steady stream of incoming leads. Those leads span across all the fields along which I practice family, criminal, personal injury, and car accidents. It is helpful and has helped me expand my business.
While all of us stayed inside during the pandemic, it was beneficial to have a resource like LegalMatch to generate so many leads from clients searching online. Driving traffic into my office dramatically and having the online option for leads coming in has just allowed me to remain open and viable during this challenging time.
Having such an application improved my response time to leads, too. The quicker we respond, the faster LegalMatch can set an appointment. The quicker we can get them on the phone and the support has been excellent, as well. Every time we have a question, there's someone there to answer our questions. The customer service and support are tremendous, and they resolve on the same day.
I get an email with leads sprinkled throughout the day, a couple in the morning, perhaps some in the afternoon. LegalMatch sends me specific information that is then taken by an application and followed up on, and my paralegals get to them and call them back immediately. Suppose there is a delay because my paralegals are busy doing something else with current clients. In that case, we have another system that can generate automated responses and get responses immediately to our clients where they can set up appointments online. Those leads sent by LegalMatch daily are crucial because we use them as a primary source of business.
I would say probably between 10% to 15% of LegalMatch leads become my clients. Some people are shopping and testing the waters and just wanted to touch base and get questions answered. But I'd say at least 1 out of 10, if not 2 out of 10, are around there. I've tried other lead-generating systems that I've had to let go of because it just didn't produce enough traffic and enough leads. LegalMatch has always come through with solid, good leads.
I get the most if I follow up on the leads and prioritize them. My staff works with an automated system to follow up immediately. When the leads come in, we jump on them, because have a way for immediate contact. Clients want to hear you and know that there's a human, a face behind the lead source. It's not all automated and robotic, and they want a personal touch. So, reach out; it's worth it. The quicker you get to them, the quicker they're going to see your response. And that is probably why the number one complaint about lawyers is not returning phone calls right away. If you can do that, that's going to go a long way.
It's worth it, even though the expenses in the beginning look like a gamble. Am I going to lose? And I've run into that hit and miss. I'll tell you, LegalMatch is a hit. It works. You'll get your money back as they've always been profitable for me.