LegalMatch has given us a nice return on our investment…we're getting as much as six to one return on our investment, which I think it's exceptionally good!
LegalMatch has given us a nice return on our investment. We took a plan that was 30 months and we were getting as much as six to one return on our investment, which is I think more than fair. In fact, I think it's exceptionally good! Although there are ebbs and flows to it, it's given us the ability to access clients we might not otherwise have represented. We are able to help them out on an everyday basis. Based on our cost, if we get one client a month, we're as much as tripling our investment. We get a three-to-one return on investment. We don't make a big hit on every case that we sign up, but it's easy to make a return on the investment and then make a profit on the investment in a very short period of time.
LegalMatch has given us the opportunity to sign up to a bunch of clients that we would not have otherwise had the opportunity to get. It's also allowed us to expand our practice because some of those clients have referred other clients to us. I look at that as the best effect that it had on the firm. I always enjoy talking to clients and potential clients, finding out what their story is, and seeing if there's a way that we could help them. My first goal is to help my clients. I believe that money is the reward for doing the job well, not the goal of doing the job. So, when you get the satisfaction of doing the job well and you get paid for it, that's a good thing.
I like the way the LegalMatch team communicates with us through the site, how often we are getting leads from them, and the opportunity to pre-qualify clients. I like the fact that it gives an income range, so we can have some kind of expectation in terms of what we can charge the potential clients. LegalMatch is an aide for potential clients who may not be able to afford a lawyer who's going to charge them an arm and a leg for representation.
We work on a much smaller scale, which allows us to be profitable, notwithstanding the fact that we're charging these individuals less money. But even then, we have to determine whether there is a reasonable and fair fee for these clients. The fact that we have some idea of not only what the charges are, but what the income range is, allows us to have some kind of expectations in terms of what they can afford. The site has the opportunity for feedback. People can leave a review. I've been offered the support that I've needed from LegalMatch.
I find it to be very user-friendly and I go straight to the lead. My partner and I, who is a former Philadelphia assistant district attorney, can monitor how well we're doing by identifying the number of potential clients we've reached out to, communicated with, and retained us.
One time there was a problem with one client. I got a call from LegalMatch, trying to determine what had actually happened and trying to figure out the best way to resolve what the issue was. It was a very minor issue - miscommunication. I appreciated the fact that somebody followed up with me to figure out the best way to resolve whatever the issue was. In today's world, where people do leave reviews, where people can leave negative remarks on social media and whatnot, having that support to resolve problems or potential problems with clients is very important. LegalMatch support contacts me on a regular basis, for all kinds of support and follow-up with regard to the clientele. I'm very pleased with the results that we've had.
Lawyers have to be flexible. Be patient and listen carefully. Post carefully and tailor your response the best that you can. Don't do anything just for the money. Some difficult clients are usually not worth the odds that they put you through. So, it's not just that the clients or potential clients are screening you, you should be screening them as well for what fits best within your personality and what's within your practice.